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Creative Operations Manager

Our client is the global leader in talent acquisition technologies, who are looking for a Creative Operations Manager to join them ASAP. They are a forward thinking company who work with clients across all sectors from large to small scale clients. They like to find new and innovative ways to use software, strategy and creative to enhance their clients’ employer brands across all touch-points and revolutionise the way in which companies and candidates connect.

Purpose of Position:
This role provides operational management, methodology and process to the creative, development and project management departments – thereby allowing their creatives, developers and digital project managers to focus on their work.

Working closely with the Traffic Executive and the VP of EU Commercial Operations, you will supervise business operations for the UK teams including project status, productivity analysis, managing workload and resource allocation, setting and enforcing process standards and supporting process improvement initiatives.

Duties & Responsibilities:
- Overall responsibility for creative operations including but not limited to: project assignments, freelance resources, bandwidth challenges, resource forecasting and resource allocation.
- Participate in financial forecasting via work schedule reviews and providing work-in-progress updates to senior management.  
- Monitor the creative, development and digital PM teams’ holiday requests
- Ensure pricing adheres to client contracts.
- Effective management of traffic process, ensuring that resource is appropriately utilised, whilst considering client requirements.
- Chair weekly project review and resource planning meetings as required.
- Management of freelancer requests as appropriate, ensuring freelance utilised in the most cost effective and productive ways.
- Ensure projects benefit from the right level of team collaboration by organising the correct level of resource and time.
- Assist in resolution of resource conflicts as needed; focus on conflict prioritisation and resolution.  
- Encourage adherence to established agency processes; spot deviations/ conflicts and determine if the agency needs to amend the process or find ways of encouraging greater compliance among teams.
- Identify opportunities for greater operational efficiency and drive improvement in those areas, defining templates/ processes/ standards and promoting them with the relevant subject matter experts as appropriate.  
- Line manage and support for Traffic Executive, resource planning for holidays/ sickness cover.
- Line management of Studio Artworking team, ensuring flow of work, standards adhered to, objectives are set and completed.
- Coordinate production support and manage print buying process on non-Project Managed work.
- PO approvals and management of credit card purchases as required.      

Skills & Requirements
Essential:
- Agency experience – ability to resource for large (20+) teams
- Proven expertise in Creative Operations/ Services/ Resource Planning
- Results and bottom line-oriented
- Excellent verbal, written and analytical communication
- Excellent people skills – able to push back confidently
- Good judgement; ability to prioritise and make critical decisions independently
- Able to see the bigger picture and understand business implications for each decision 
- Able to work well in a fast-paced environment with competing priorities
- Proficient in MS Office as well as creative platform software. 

Desirable:
- Knowledge of recruitment advertising
- Knowledge of project management processes and standards
- Training and mentoring skills